We want you to be absolutely thrilled with your order! If you're not completely satisfied, don't hesitate to reach out for a refund or exchange of equal or lesser value within 10 days using your shipping/tracking. Please note that you'll be responsible for shipping costs as the bag was made especially for you. Refunds will be considered based on your situation, but keep in mind custom orders are not eligible. We're here to help you find the perfect fit!